Streamline Your Faulty Product Returns
From Claim to Resolution
FIM System helps brands and retailers efficiently manage faulty item claims through automated workflows and seamless integrations.
Common Challenges We Solve
Are you facing any of these challenges in managing your faulty returns?
Track credit notes
Keep track of every credit note and maintain accurate financial records for all returns.
Back Log of Returns
Streamline your returns process and quickly process customer claims with automated workflows.
Detailed Reporting
Generate detailed analytics and insights about problematic products and brands.
Retailers & Brands Using FIMS
Our Mission
FIMS is revolutionising the way businesses and retailers manage faulty items, creating an innovative solution that streamlines the entire process. Our platform enables effortless coordination between manufacturers and retailers to ensure that faulty products are returned swiftly and accurately.
By automating the management of returns and credits, FIMS eliminates the cumbersome manual processes that often lead to delays and confusion. Our system tracks faulty items from the point of identification to return, ensuring that credits are issued timely and stock is efficiently processed.
With FIMS, businesses reduce waste, enhance operational efficiency, and ultimately improve retailer & supplier connections. Join us in transforming fault management into a seamless experience, allowing you to focus on what truly matters—your business growth.
Integrations
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Shopify
Connect in with multiple Shopify stores to allow your team to search for order numbers & skus
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Slack
Update your team when faulty item records are created or updated by both retailer & brand
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Gorgias
Trigger notifications back to customers when faulty items are approved by a retailer
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Loop
When a customer submits a warranty form on Loop, create a FIMS record to streamline the fault back to the supplier.
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EasyPost
Connect in with all your couriers to create returns labels to get faulty stock back from retailers
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Xero
Bring in the most recent purchase order date & cost price of a faulty item, allowing for accurate credit amounts
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Zoho Books
Incorporate the latest purchase order date and the cost price of a defective item to ensure precise credit amounts.
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QuickBooks
We offer the same functionality as Xero for our QuickBooks integration, allowing seamless recording of date & cost
Calculate Your Return On Investment
Our system will make your life easier and lower your costs. By improving your processes and using resources better, you can gain a lot. If you want to see clear numbers, try our ROI calculator. It lets you enter your details and see how our solution can change your finances.
Pricing
Starter
Perfect for small businesses
£99/month
14-day free trial included
Up to 100 claims/month
Reporting dashboard
Email support
Unlimited integrations
Full claim progress tracker
Professional
Perfect for growing businesses
£249/month
14-day free trial included
Up to 250 claims/month
Reporting dashboard
Email & chat support
Unlimited integrations
Full claim progress tracker
Enterprise
For larger retailers
£499/month
14-day free trial included
Unlimited claims/month
Reporting dashboard
Email, phone & chat support
Unlimited integrations
Full claim progress tracker