Streamline Your Faulty Product Returns

From Claim to Resolution

FIM System helps brands and retailers efficiently manage faulty item claims through automated workflows and seamless integrations.

Common Challenges We Solve

Are you facing any of these challenges in managing your faulty returns?

Track credit notes

Keep track of every credit note and maintain accurate financial records for all returns.

Back Log of Returns

Streamline your returns process and quickly process customer claims with automated workflows.

Detailed Reporting

Generate detailed analytics and insights about problematic products and brands.

Retailers & Brands Using FIMS

Our Mission

FIMS is revolutionising the way businesses and retailers manage faulty items, creating an innovative solution that streamlines the entire process. Our platform enables effortless coordination between manufacturers and retailers to ensure that faulty products are returned swiftly and accurately.

By automating the management of returns and credits, FIMS eliminates the cumbersome manual processes that often lead to delays and confusion. Our system tracks faulty items from the point of identification to return, ensuring that credits are issued timely and stock is efficiently processed.

With FIMS, businesses reduce waste, enhance operational efficiency, and ultimately improve retailer & supplier connections. Join us in transforming fault management into a seamless experience, allowing you to focus on what truly matters—your business growth.

Integrations

  • Shopify Logo

    Shopify

    Connect in with multiple Shopify stores to allow your team to search for order numbers & skus

  • Slack logo

    Slack

    Update your team when faulty item records are created or updated by both retailer & brand

  • Gorgias Logo

    Gorgias

    Trigger notifications back to customers when faulty items are approved by a retailer

  • Loop Returns Logo

    Loop

    When a customer submits a warranty form on Loop, create a FIMS record to streamline the fault back to the supplier.

  • Easypost Logo

    EasyPost

    Connect in with all your couriers to create returns labels to get faulty stock back from retailers

  • Xero Accounting Logo

    Xero

    Bring in the most recent purchase order date & cost price of a faulty item, allowing for accurate credit amounts

  • Zoho Books Logo

    Zoho Books

    Incorporate the latest purchase order date and the cost price of a defective item to ensure precise credit amounts.

  • QuickBooks Logo

    QuickBooks

    We offer the same functionality as Xero for our QuickBooks integration, allowing seamless recording of date & cost

Calculate Your Return On Investment

Our system will make your life easier and lower your costs. By improving your processes and using resources better, you can gain a lot. If you want to see clear numbers, try our ROI calculator. It lets you enter your details and see how our solution can change your finances.

Pricing

Starter

Perfect for small businesses

£99/month

14-day free trial included

Up to 100 claims/month

  • Reporting dashboard

  • Email support

  • Unlimited integrations

  • Full claim progress tracker

Professional

Perfect for growing businesses

£249/month

14-day free trial included

Up to 250 claims/month

  • Reporting dashboard

  • Email & chat support

  • Unlimited integrations

  • Full claim progress tracker

Enterprise

For larger retailers

£499/month

14-day free trial included

Unlimited claims/month

  • Reporting dashboard

  • Email, phone & chat support

  • Unlimited integrations

  • Full claim progress tracker

Book A Demo